Velodrop
Lightspeed Retail (now known as R-Series), is a fantastic POS. We’ve used it in our own shop since way back when it was a lesser known product known as MerchantOS, before its acquisition by Lightspeed in 2013. Both Lightspeed and MerchantOS built their respective brands with a focus on the needs of bike shops, and … Read more
Running a thriving bike shop requires a team with pretty diverse skills, spanning from hands-on mechanics, to an eloquent sales team and skilled business management. As your shop grows, you might find yourself reaching a point where the addition of a dedicated service writer becomes not just beneficial but indispensable. In this post, we’ll explore … Read more
Leveraging SMS (Short Message Service – otherwise know as text messages) can significantly enhance your workshop’s efficiency and customer satisfaction. Here are some best practices to make the most of SMS messaging. Appointment Reminders Sending friendly SMS reminders a day or two before scheduled appointments is a simple yet effective way to ensure customers are … Read more
In the fast-paced world of bicycle repair shops, where technology is rapidly advancing, there’s a need for a workshop management solution that aligns with the values and preferences of the traditional bike shop. As a seasoned bike mechanic or workshop owner, you understand the delicate balance between preserving time-honored practices and incorporating modern efficiency. This … Read more
Bicycle repair shops encounter numerous pain points: juggling complex schedules, managing parts orders, addressing warranties, and maintaining seamless customer communication. This intricate coordination often leads to disjointed operations, delayed services, and challenges in providing a cohesive service experience, impacting customer satisfaction and workflow efficiency. How can specialized bike shop software like ours help? By offering … Read more