Privacy Policy

Privacy Policy

Last updated:  2026-10-12

This Privacy Policy describes how Velodrop (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit velodrop.com (the “Site”), use our booking tools, widgets, or services, or book an appointment through Velodrop.

1. Personal Information We Collect

Device Information
When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies and similar technologies
  • Pages viewed, referring/exit pages, and how you interact with the Site

We collect this information using cookies, log files, and similar technologies.

Appointment and Contact Information
When you book an appointment or create an account, we collect:

  • Name
  • Email address
  • Phone number
  • Any other details you provide related to your booking or bike/service needs

We refer to this as “Appointment Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Appointment Information.

2. How We Use Your Personal Information

We use the information we collect to:

  • Process and manage appointment bookings
  • Send appointment confirmations, reminders, status updates, and related notifications (via email and/or SMS, depending on your preferences)
  • Communicate with you about your bookings or account
  • Improve and operate the Site and our services
  • Protect against fraud or misuse
  • Comply with legal obligations

3. SMS / Text Messaging

Velodrop collects your phone number solely for the purpose of sending SMS messages related to your appointments (such as confirmations, reminders, and status updates).

We do not share mobile contact information or text messaging originator opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors that support services such as message delivery or customer service (for example, Twilio). All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will only send you SMS messages related to your appointments. We do not send marketing or promotional SMS messages. Message frequency varies based on your appointments and interactions. Message and data rates may apply.

You can revoke your consent at any time by replying STOP to any SMS message you receive from us. You may also manage your communication preferences by contacting us at support@velodrop.com.

4. Sharing Your Personal Information

We share Personal Information with third-party service providers only as needed to operate our services:

We may also share Personal Information when required by law, to respond to legal process, or to protect our rights, safety, or property.

We do not sell your Personal Information.

5. Data Security

All data transferred between the server and client is encrypted. Data is stored in secure data centers and is accessible only by authorized personnel using protected accounts.

6. Data Retention

When you book an appointment, we retain your Appointment Information for our records unless and until you ask us to delete it. You may request deletion by contacting us at support@velodrop.com.

7. Your Rights

Depending on your location, you may have rights regarding your Personal Information, including the right to:

  • Access the personal information we hold about you
  • Request correction or update of your information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)

If you are a European resident (or located in a region with similar rights), you may also have additional rights under applicable data protection laws. To exercise any of these rights, please contact us at support@velodrop.com.

If you are a European resident, we process your information to fulfill contracts with you (for example, when you book an appointment) or to pursue our legitimate business interests described in this policy. Your information may be transferred outside of Europe, including to Canada and the United States.

8. Cookies and Do Not Track

We use cookies and similar technologies as described above. You can control cookies through your browser settings.

Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page and update the “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us at:

Email: support@velodrop.com